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Bill Pay
1. Who can I pay through St. Mary’s Bank’s Bill Pay? You can securely pay virtually anyone in the United States--from national bank cards, mortgage companies, auto loans, and department stores to the newspaper carrier. Payees that are not eligible for payment through this service include governmental agencies, including but not limited to, the Internal Revenue Service, all state and local tax authorities, collection agencies, as well as recipients of court-ordered payments like child support or alimony. However, payments to government agencies for utilities such as water are permitted. Also not eligible for payment are any organizations or individuals outside of the United States. 2. How much lead-time do I need to allow for online bill payments? When scheduling payments please allow up to 2 business days for electronic payments and 5 business days for check payments. Each time you schedule a payment you will be presented with a Send On date that you select and a Deliver By date that is calculated based upon the way the payment is sent. To ensure timely delivery of your payment be sure to provide enough time between the Send On date and the due date of your bill. 3. How do I know if the payment is being sent electronically or by check? If you are unsure if a payment is being sent electronically or by check, refer to the Days to Deliver column in your Payees List (click on the payments tab and then click on payees). Electronic payments will show as 2 days to deliver and check payments will typically show as 5 days to deliver. 4. What is the Payment Guarantee? If a properly scheduled payment is not received and posted on time by the payee, we will attempt to have any late fees or assessed finance charges removed. (Finance charges are calculated based on your payment amount rather than your entire balance.) If the payee is unwilling or unable to remove them, we will pay the fees and finance charges directly to the payee. In addition, we will attempt to have your account noted appropriately to ensure that the situation does not negatively impact your credit rating. (NOTE: Please see the for important information on the limitations of reimbursable fees and finance charges.) The Payment Guarantee applies to late fees and/or finance charges associated with the late posting of a payment, provided that the following conditions are met:
5. How do I change my Bill Pay Password, User ID or Email Address? To change any of this information you will first need to log in to Bill Pay. Once logged in, click on the services tab. This will bring you a page that contains links to change any of this information. Simply click on the link for the information you would like to change and follow the instructions. Should you require assistance you can call our Bill Pay Contact Center toll-free at 1-888-203-7249 (available 24 hours a day, 7 days a week). 6. I have forgotten my Bill Pay User ID and/or Password. What do I do? For lost or forgotten Bill Pay User ID and/or Password, you can call our Bill Pay Contact Center toll-free at 1-888-203-7249 (available 24 hours a day, 7 days a week). If you know your User ID but have forgotten your Password, you can click on the Forgot Password? link on the Bill Pay login page. You will be prompted to answer several questions and upon successful completion of this process you will be able to select a new Password. |
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| Copyright 2007 St. Mary's Bank. All Rights Reserved. 1-888-STMARY-1 (1-888-786-2791). Privacy & Security policies. |
Your savings federally insured to at least $250,000 and backed by the full faith and credit of the United States Government. National Credit Union Administration, a U.S. Government Agency
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