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Deposit
1. How do I transfer funds from one account to another? The easiest way to transfer funds between your St. Mary's accounts is to use Online Banking, our free, secure online banking service. With Online Banking you can transfer funds on a one-time basis or establish recurring transfers on a weekly, semi-monthly or monthly basis. Other options for transferring funds between your St. Mary's accounts are Direct Connect, our automated telephone banking service, calling our Member Contact Center at 647-1111 (or toll-free at 1-888-786-2791), or visiting any branch office and speaking with a Member Service Representative. 2. How do I reorder checks for my checking account? For the easiest and fastest method, reorder personal checks online. You can also order checks by calling our Member Contact Center at 647-1111 (or toll-free at 1-888-786-2791), mailing your reorder form to us, or dropping it off at any of our branch locations. Click HERE for our branch locations. 3. How do I request copies of checks, statements, or deposits? You may also request research on your account(s) or obtain copies of your statements, checks, and deposits by contacting our Member Contact Center at 647-1111 (or toll-free at 1-888-786-2791). Sign up today and access your account history information online using our FREE Online Banking. 4. How do I stop payment on a check? You can stop payment on a check through online banking or you can call our Member Contact Center at 647-1111 (or toll-free at 1-888-786-2791).. A verbal stop payment on your account will be accepted by telephone, but you must sign and return a stop payment form, which you can pick up at any branch, within 14 calendar days of making the verbal request. The stop payment will be deleted from the system if the stop payment form is not signed and returned within 14 calendar days. A processing fee for each stop payment will be automatically deducted from your account. A stop payment is guaranteed after a 24-hour waiting period. 5. What is a charge-back notice and what does it mean? This is notification that an item deposited into your account has been returned for non-sufficient funds (NSF). The notice states the amount of the item deposited and the date the deposit was made. There is a processing fee for all NSF items returned. If "WV" appears next to the fee, it means that the fee has been waived and the item has been re-deposited for you. 6. What is the grace period to make changes to my CD/IRA when it matures? After your CD/IRA matures, you have a 10-calendar day grace period to make changes to your account. 7. How do I add or delete a signer from my account? An updated signature card is required in order to add or delete someone from your account. You may visit a Sales & Service Counselor at any branch office or you may contact our Member Contact Center at 647-1111 (or toll-free at 1-888-786-2791); they can accept your information over the telephone and mail you the necessary documentation. Top If your ATM is lost or stolen, please report it immediately. Prompt reporting will help avoid unauthorized charges to your account. You have three contact options: Option 1 - Call our Member Contact Center during normal business hours: Option 2 - Use the online service anytime if you are already signed up for online banking: Just follow these simple directions: 1. Login to your online banking account Option 3 - Outside of normal business hours, call the 24/7 hour support line: PLEASE NOTE: Additional information regarding your rights and responsibilities can be located within your Electronic Funds Transfer (EFT) Disclosure or by contacting our Member Contact Center at 1.888.786.2791. For more information about Deposit services, please call our Member Contact Center at 647-1111 (or toll-free at 1-888-786-2791). |
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Your savings federally insured to at least $250,000 and backed by the full faith and credit of the United States Government. National Credit Union Administration, a U.S. Government Agency
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