Member Services

General

1. Who is eligible to join St. Mary's Bank?

2. Why is the nation's first credit union called "St. Mary's Bank?"

3. What's the difference between a bank and a credit union?

4. Where can I learn more about credit unions?

5. How do I change my address?

6. How do I check on or request a history on my account?

7. How do I request copies of my tax forms (1099s, 1098s)?

8. What is St. Mary's routing number?

9. How do I report a lost or stolen ATM card or VisaŽ Debit Card?




1. Who is eligible to join St. Mary's Bank?

Anyone who lives or works in New Hampshire is eligible to become a member of St. Mary's.

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2. Why is the nation's first credit union called "St. Mary's Bank?"

The word "Bank" in our title is the result of the literal translation of our founding French name La Caisse Populaire - Ste. Marie (meaning "the people's bank") by the New Hampshire Legislature.

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3. What's the difference between a bank and a credit union?

  • A credit union is a nonprofit, cooperative financial institution owned and run by its members. A bank issues stock and is owned by its stockholders who may not necessarily be its customers.
  • Organized to serve, democratically controlled credit unions provide their members with a safe place to save and borrow at reasonable rates.
  • Credit unions are "Not for profit, not for charity, but for service".
  • Like credit unions, banks accept deposits and make loans - but unlike credit unions, they are in business to make a profit.
  • Banks and savings & loans are owned by groups of stockholders whose interests include earning a healthy return on their investments.

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4. Where can I learn more about credit unions?

Visit these sites:

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5. How do I change my address?

Please visit any branch office to change your address, or mail your request to:

St. Mary's Bank
Member Contact Center
PO Box 990
Manchester NH 03105-0990

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6. How do I check on or request a history on my account?

To obtain specific account information, please call Direct Connect, our 24-hour automated system at 603-647-1177, or contact our Member Contact Center at 647-1111 (or toll-free at 1-888-786-2791). If you are currently a member of St. Mary's, you can use our Online Banking service, allowing you to access to your financial information, any time, for FREE!

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7. How do I request copies of my tax forms (1099s, 1098s)?

To obtain copies of your forms for tax purposes, please call our Member Contact Center at 647-1111 (or toll-free at 1-888-786-2791).

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8. What is St. Mary's routing number?

St. Mary's routing number is 011400149.

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9. How do I report a lost or stolen ATM card or VisaŽ Debit Card?

To report a lost or stolen ATM card or VisaŽ Debit Card during normal business hours, you may call the St. Mary's Member Contact Center at 1-888-786-2791 or 647-1111.

If you need to report a lost or stolen VisaŽ Debit Card after normal business hours, contact the Visa Hot Card Center at 1-800-754-4128 and have your VisaŽ Debit Card Number at hand. The Visa Hot Card Center will only be able to identify you and service you by your VisaŽ Debit Card number. Having your card number ready will assist in the servicing of your lost or stolen card and expedite the process. If you do not know your card number, please contact the St. Mary's Member Contact Center during business hours at 1-888-786-2791 or 647-1111.

You should refer to your Truth-In-Savings and/or Electronic Funds Transfer (EFT) brochures, given to you when you received your card, to determine your liability.

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