VISA Gift Cards Frequently Asked Questions
General
Purchasing a Gift Card
Using my Gift Card
General
Q: How does the gift card work?
A: The gift card is a prepaid card that can be used most everywhere Visa Debit Cards are accepted. Because it's a prepaid card, spending is limited to the amount of money on the card. When the recipient makes a purchase with the gift card, the purchase amount is deducted from the card balance.
Q: Is the gift card a credit card?
A: No. The gift card is a prepaid card. While a prepaid card looks similar to a credit card, gift card recipients do not have a line of credit. They can only spend up to the balance on the card.
Q: Whom do I contact if my gift card has not been received?
A: If the gift card has not arrived within 5-7 business days, please call us at 800-847-3473.
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Purchasing a Gift Card
Q: How will I know my gift card purchase was successful?
A: You will receive an online receipt once you have successfully purchased a gift card. In addition, you will receive an email confirmation of your order at the email address you provide during the purchase process.
Q: Is there a fee?
A: Fees associated with the gift card can be found in the Terms and Conditions and/or on this website. But merchants will never charge the recipient a fee for paying with the gift card.
Q: Can I rush my gift card order?
A: Yes, you will be provided delivery options during your purchase. Remember, you can also enter the optional recipient email address with a special message to let them know their gift card is on its way.
Q: Can I have the gift card sent to me?
A: Yes, you can select to have the gift card sent to you or to the gift recipient.
Q: How can I cancel my order?
A: You cannot cancel your order after the purchase is completed.
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Using my Gift Card
Q: How do I activate my gift card?
A: You must activate your card before it can be used. You may activate your card right here on the website or by calling 800-847-3473.
Q: What if the item I want to purchase costs more than the value on my gift card?
A: When you present your gift card as payment, simply inform the cashier of the value of your card. You can then choose another form of payment for the remaining portion of your purchase.
Q: When will the gift card be received?
A: Once you have completed your purchase, the processing of your gift card order begins immediately. Depending on the shipping method you select, the recipient could receive the card in a few days!
Q: Can I add additional value to the gift card?
A: No, this card is not re-loadable meaning once the balance is spent, the card should be cut up and thrown away.
Q: Who can use the card?
A: Only the recipient whose name appears on the card may use it.
Q: Can I use the gift card to make a purchase that is larger than the balance on the card?
A: No, since the available card balance is a fixed amount. However, you can request to pay the balance of the purchase with cash, check, or a credit or debit card.
Q: Can I check the balance on my card?
A: Yes, you can check the balance on your card online or by calling 800-847-3473.
Q: What should I do when the merchant's sales terminal asks me to press 'Debit' or 'Credit'?
A: You should always press the 'Credit' button. Although the gift card is not a credit card, the transaction is processed like one. You should always sign a sales receipt.
Q: Can I use my gift card at an ATM?
A: No, you may not use your gift card at an ATM.
Q: Does my gift card work at Gas Stations?
A: Yes, simply present your gift card to the attendant for payment. Your gift card cannot be authorized from a "pay at the pump" device. Take it in to the cashier and let them know how much gas you want to purchase.
Q: Whom do I call if I think there has been a transaction error on my gift card?
A: If you believe there is an error, such as a purchase that you do not recognize, simply call us at 800-847-3473.
Q: Can I use my card for recurring transactions?
A: No, the gift card may not be used for automatic recurring transactions such as internet service providers or health club fees. The card may not be used for internet gambling or any illegal activity.
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