Report a Lost or Stolen ATM/Debit Card

If your ATM is lost or stolen, please report it immediately.  Prompt reporting will help avoid unauthorized charges to your account. You have three contact options:

1. Call our Member Contact Center during normal business hours:
1-888-786-2791 or 603-647-1111
Monday - Friday 8:30 a.m. - 7 p.m.
Saturday 9 a.m. - 12:30 p.m.

2. Use the online service anytime if you are already signed up for online banking:

Just follow these simple directions:

1. Login to your online banking account
2. Under “Preferences” select the option “Report Lost ATM / Debit Card”
3. On this screen, you will see the ATM/Debit cards linked to your account(s).
4. Check on the card you wish to deactivate and click submit.
5. Once your ATM / Debit card has been reported lost or stolen, a new card will be automatically mailed to you. You should receive your new card within 7-10 business days. There will be a card replacement fee of $10 that will be charged to your account.

3. Outside of normal business hours, call the 24/7 hour support line:
1-800-754-4128
Please have your Visa® Debit Card Number at hand.
The Visa Hot Card Center will only be able to assist by using your Visa® Debit Card number. If you do not know your card number, please contact the St. Mary's Member Contact Center during normal business hours.

PLEASE NOTE: Additional information regarding your rights and responsibilities can be located within your Electronic Funds Transfer (EFT) Disclosure or by contacting our Member Contact Center at 1.888.786.2791.